These general conditions of sale are available at any time and systematically brought to the attention of each customer/user in order to enable him to place an order.

Thus, the fact of placing an order and ticking the box “I accept the general conditions of sale” during the payment process implies the full and unreserved acceptance of the customer to these general conditions of sale.

Company name: ESCAPE ONE, Legal form: SARL with share capital of €8,000.00.
Glorious Escape, 41b avenue de l’Europe 78140 Vélizy-Villacoublay,
RCS registration: 835 197 427 RCS Versailles, VAT number: FR 37 835197427



Glorious Escape is a life-size escape game concept owned by ESCAPE ONE SARL.

These general conditions of sale are applicable to any contract for the provision of a game room concluded between (1) any company of the ESCAPE ONE SARL group and (2) the users of the room, who will be named “USERS” thereafter. ; whether they have booked personally or whether they are part of the team of the person who made the reservation, hereinafter referred to as “THE BUYER”.

These conditions also apply regardless of the means of reservation, whether it is made via the website (https://, hereinafter called “WEBSITE” or from ESCAPE ONE staff.

The game space made available to players is called “ROOM” and the provision contract “CONTRACT”.

The part of the game for which the BUYER reserves and pays on the WEBSITE is called “GAME SESSION” ESCAPE ONE SARL recognizes the right to modify or have modified all or part of these general conditions of sale as well as the content of its SITE. INTERNET ), this at its sole discretion, at any time and without notice.

In the event of revision of the general conditions of sale, those applicable will be those in force at the time of the reservation by THE BUYER.

The general conditions of sale of ESCAPE ONE SARL are available on the WEBSITE and can be consulted freely on request from the reception staff of ESCAPE ONE SARL.



According to the very principle of the game, ESCAPE ONE SARL grants USERS the right to occupy the ROOM for a maximum period of 60 (sixty) minutes.

The occupation of the ROOM has the sole purpose of participating in a game organized by ESCAPE ONE SARL, which must be carried out in teams of 3 to 7 people maximum. (except for the “Haunted House” room limited to 6 people)

The USERS accept that the duration of presence in the ROOM is 60 minutes
maximum, this whether they have managed to find all the clues and solve all the puzzles or not.

This point relates to the very principle of the game. At the same time, the USERS accept that the game stops before the end of the 60 minutes, in particular if they have managed to find all the clues and solve all the puzzles in less than 60 minutes; without this being subject to any price adjustment or compensation.

Admission to the ROOM is only possible upon presentation of the reservation confirmation email (sent shortly after the payment process to the BUYER) and upon presentation of an identity document from the latter.

The complexity of the game does not allow USERS whose age is less than 8 years old to participate.

Minor USERS under the age of 12 must be accompanied by an adult.

Minor USERS over the age of 12 do not necessarily have to be accompanied by an adult.

In case of doubt about the age of a USER, ESCAPE ONE SARL reserves the right to request proof of identity.

USERS are required to maintain the ROOM and all of its equipment (non-restrictive list: decorations, furnishings, etc.) in good condition and to use it in accordance with the authorized use.

Therefore, the USER acknowledges in the CONTRACT that any damage intentional or caused by unauthorized manipulation of the room and its equipment will be subject to re-invoicing.

Furthermore, the USER is required to use the ROOM and its equipment in such a way as not to cause or risk causing any damage to other USERS, to the premises and equipment of ESCAPE ONE SARL.

Throughout his presence within the premises of ESCAPE ONE SARL, the USER undertakes to behave in a respectable manner, to comply with the rules and to cooperate with the staff of ESCAPE ONE SARL.

As such, ESCAPE ONE SARL does not tolerate any form of violence, whether
verbal or physical, in the form of harassment or intimidation towards its employees and thus reserves the right to refuse access to the premises to any person whose the behavior would be similar to the elements mentioned above.

ESCAPE ONE SARL also reserves the right to refuse access to any person under the influence of alcohol or drugs, as a safety measure for said person and his entourage.

For all the conditions mentioned above, the prohibition of access
does not entitle you to any compensation or reimbursement.

Due to the nature of the game, no recordings can be made in the ROOM.

Thus, the use of photo/video and/or audio recording devices (this includes in particular and without limitation: mobile phones, cameras, Go Pro) is strictly prohibited.

Any use of this type of device may cause the game to stop completely for the whole team.

ESCAPE ONE SARL expects its USERS not to divulge game details directly and/or indirectly.

Any partial and total disclosure would violate the commercial interests of



The prices charged by ESCAPE ONE SARL are indicated on the WEBSITE and are also displayed at the reception of the premises of ESCAPE ONE SARL. They are displayed in euros (€) all taxes included (TTC) and per person, for a SESSION of sixty minutes.

The price per person is fixed according to the number of participants within the same team (3 to 7 people maximum).

The prices are decreasing and evolve as follows:
Price per player:

Team of 7: €24 including tax
Team of 6: €24 including tax
Team of 5: €26 including tax
Team of 4: €28 including tax Team
of 3: €32 including tax
Team of 2: €40 including tax

Any other service will give rise to additional invoicing. (Catering services, reception hall, drinks, etc.)

ESCAPE ONE SARL reserves the right to modify its prices at any time. Any BUYER will pay the amount relating to the rate in force at the time of their reservation.



The provision of a ROOM is subject to the reservation and payment of either a deposit of €24 including tax per game room reserved or the entire service.

On the day of the service, you must pay the balance before the start of the SESSION.

The reservation is made by the BUYER on the WEBSITE of ESCAPE ONE SARL

All reservations are made from the WEBSITE and according to the availability displayed on it. The reservation is firm and final only after receipt of the reservation confirmation email, which is sent to the BUYER at the end of the payment process.

In certain exceptional cases, the staff of ESCAPE ONE SARL can make the reservation on behalf of the BUYER if the latter cannot make the reservation himself on the WEBSITE. In these specific cases, the BUYER accepts without reservation that this type of reservation entails no liability on the part of ESCAPE ONE SARL or its staff, the staff then only acting as an input operator according to the instructions given by the BUYER. The BUYER therefore waives all recourse due to misuse, breach of confidentiality of his data or fraudulent use of his account.

Only payment by credit card is accepted on the WEBSITE.
ESCAPE ONE SARL has entrusted the management of its payment platform to a service provider specializing in securing online transactions.

The latter does not keep any payment data concerning the BUYER in its databases.

In accordance with Article 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, rental of cars, catering or leisure activities that must be provided on a specific date or period.

Therefore, no reservation can be canceled or refunded.
In the event of natural disasters, health disasters, administrative closures or any other event preventing the opening of the establishment and therefore the smooth running of the reserved game session, ESCAPE ONE SARL will postpone the reservation to a later date that the CLIENT can define.

A reservation cannot be transferred or resold for commercial purposes.

If a reservation is transferred or resold in violation of this article, the holder thereof will be denied access.

If the USERS are late for more than 15 (fifteen) minutes for a reserved SESSION, the delay will be deducted from the initial game duration.

In all cases, the ROOM must be vacated at the time provided for in the initial reservation.

ESCAPE ONE SARL reserves the right to refuse access to USERS whose delay amounts to 30 minutes or more.

The schedules will be systematically reminded in the confirmation emails sent by ESCAPE ONE SARL.

If fewer USERS show up to participate in the game SESSION than initially planned when booking, the BUYER / THE USERS cannot claim reimbursement of the price difference, however a credit note in the form of a voucher gift of the difference may be issued to THE BUYER / THE USERS at their request which must be made by email. ( )

If more USERS show up to participate in the game SESSION than what was initially planned when booking, the price difference must be paid before participating in the game, this within the limit of 7 players (USERS) authorized by ROOM. (except for the “Haunted House” room limited to 6 players)

ESCAPE ONE SARL reserves the right to refuse any reservation to a BUYER who has not paid for all the services that have been invoiced to him.

Gift vouchers have no expiry date, they can be used all at once either on the WEBSITE at the time of booking, or directly on site.



In accordance with Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities that must be provided on a specific date or period.

Therefore, no reservation can be canceled or refunded.



For gift vouchers, in accordance with Article L. 221-18 of the Consumer Code, in the event of distance selling, the BUYER has a withdrawal period of 14 days from receipt of the gift voucher by The BUYER without having to justify reasons, nor to pay penalties.

The BUYER informs ESCAPE ONE SARL of its decision to withdraw by sending it electronically to, before the expiry of the period provided for in Article L. 221-18, the slip downloadable here: https :// or any other statement, unambiguous, expressing its desire to retract.

Gift vouchers can only be used once.

The PURCHASER acknowledges that the right of withdrawal cannot be implemented for any gift voucher already used, in whole or in part.

As no return is necessary for gift vouchers in the electronic version, the refund will take place within 14 days of receipt of the withdrawal request.



The BUYER is responsible for the accuracy of the information entered on the online booking form on the WEBSITE.

The BUYER agrees to receive from ESCAPE ONE SARL information and commercial offers on his email address or on his mobile phone by clicking on the authorization box on the WEBSITE.

The BUYER and/or the USER who enters his telephone or electronic contact details on the WEBSITE of ESCAPE ONE SARL already agree to be contacted by ESCAPE ONE SARL by telephone, SMS or e-mail.

ESCAPE ONE SARL undertakes not to transmit the personal data of its USERS to a company outside the ESCAPE ONE SARL group, except at the request of an authority empowered by law and within the framework of the legal provisions in force.

Declaration to the CNIL: In accordance with law 78-17 of January 6, 1978 (modified by law 2004-801 of August 6, 2004 relating to the protection of individuals with regard to the processing of personal data) relating to the information technology, files and freedoms, known as the “Informatique et Libertés. ( ).

As such, the site certifies compliance with all the rules imposed by the CNIL.

The databases are protected by the provisions of the law of July 1, 1998 transposing directive 96/9 of March 11, 1996 relating to the legal protection of databases.

You may have the following rights regarding your personal data:
In accordance with the European Regulation on the protection of personal data EU 2016/679 (RGPD), the BUYER may exercise his right of access to data concerning him, rectification, erasure , request a limitation of processing, oppose it or request portability by contacting

The BUYER also has the right to lodge a complaint with the CNIL. Consent to the processing of personal data being an obligation of the GDPR, before purchasing a GAME SESSION, THE BUYER agrees to communicate his e-mail address and telephone number to ESCAPE ONE SARL.

In accordance with the law, you can request your registration on a list of opposition to canvassing:



The USER undertakes to respect all the security measures given to him, whether contractual, displayed on site or given orally by the staff of ESCAPE ONE SARL.

It is formally and strictly forbidden to smoke inside the site.
Each USER undertakes to read and respect the safety and fire protection instructions, as well as the emergency exits. These are clearly identified in the premises of ESCAPE ONE SARL.

As such, it is strictly forbidden to interfere with the emergency exits, which must remain clear in all circumstances.

The USER may use the emergency exits if and only if the situation requires the evacuation of the premises (fire for example).

Any abuse and/or untimely opening of these issues by one or more USER(S) will result in the re-invoicing of the costs incurred by this abuse.

The USER is aware that it is absolutely forbidden to bring into the premises and into the ROOM objects considered as (1) physical dangers (explosive, flammable, oxidizing, pressurized or liquefied gas, corrosive), (2 ) hazardous to health (toxic, corrosive to the skin, irritant/sensitiser, carcinogenic/teratogenic) and (3) hazardous to the aquatic environment.



In accordance with Article L. 152-1 of the Consumer Code, you can make free use of the CM2C mediation service to which we belong, electronically at  or by post at the address CM2C – 12 rue Saint Jean 75017 Paris for any complaint.

It is recalled that recourse to mediation is only possible on the condition that your complaint has not been examined beforehand by a judge or another mediator, and that it has already been the subject of an appeal. with our Customer Service. Mediation does not apply to disputes between professionals.



Platform of the European Commission on alternative dispute resolution:


These general conditions and any contract entered into incorporating these terms and conditions are governed by French law and all disputes are subject to the exclusive jurisdiction of the French courts.


Version of 08/09/2022.